Become a member
For every $1 you spend, you will earn 1 point towards exclusive member gifts. These points can be redeemed for vouchers at specific spend levels.
EARN VIC LOYALTY POINTS
HOW IT WORKS
Sign up to a customer account to start earning points on every order
With every purchase made online you will accumulate points. Under your account details you will see your total points.
When you have earned $$$$ worth of points, you can redeem your reward from your account and use the reward code at checkout*.
* Points cannot be used during promotion periods.
Want to know more about how our VIC (Very Important Clientele) Program works?
Frequently Asked Questions
A: The Very Important Clientele program is designed to reward loyal Joanna Czech customers like you. The VIC Program allows you to earn tokens of appreciation for purchasing on JoannaCzech.com, and much more. The rewards we offer can change at any time, so check back to see the latest.
A: All are welcome to join The VIC program. By creating an account at JoannaCzech.com, you are automatically enrolled in the program.
A: You’ll already earn 200 points as you create an account. After that, you’ll earn 1 point per $1 you spend. Points should arrive in your VIC account within 30 days after your order date. Please see our loyalty page for further details.
To see all the points you have accumulated, make sure you are logged in.
Points should arrive in your account within 30 days after your order date.
A: Purchases prior to 1/27/2023 VIC launch are not eligible for points, but all future purchases are. Start getting rewarded now.
A: The VIC program is awarding points exclusively for JoannaCzech.com purchases.
A: Yes, in order to maintain Loyalty tier status, you must hit the spend tier before the end of the new year.
A: Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in the client’s Loyalty account for 12 months from the month of the qualifying purchase. If the account has no qualifying purchase activity within a 12-month period, all points in the account will expire.
A: Yes. If you have more than one Joanna Czech account, please email your account credentials to firstname.lastname@example.org and note which account you’d like to keep.
A: Your points balance will show a reduction equal to the points earned on the product purchase, including bonus points. Should you return a product back to us within 30 days, any pending points will be cancelled and removed from your account.
For an exchange of equal value, the points balance will remain unchanged. It is possible your account could have a negative balance after products are returned.
Purchases made in our studios will not count towards points within the VIC program.
Rewards also cannot be redeemed or claimed in the studios.
Your reward points history will show a status for each activity.
Approved: These points can be redeemed on rewards immediately.
Pending: These points must be verified before they can be redeemed.
Cancelled: These points will not be added to your account. For example, if you cancel a purchase the points will change from pending to cancelled.
A: Your points and rewards will show up within 1 to 2 minutes after action is completed. If you still do not see your points, email us at email@example.com. Make sure to have your receipt available.
A: Yes. The only reward you will not receive if you are an international customer is free shipping unless your order is $300+.
A: We’re sad to see you go! If you no longer wish to be a part of the program, please contact us at firstname.lastname@example.org, and we can assist in removing you from the VIC program. Please note that all points will be deducted from your account.