Shipping & Returns

JoannaCzech.com ships to residential and business addresses within the domestic United States and U.S. Territories using UPS as our exclusive shipping carrier. 

We deliver across  the United States as well as  U.S. Territories from Monday to Friday, except Public holidays.

Additionally, we offer shipping via DHL to all residential and business addresses around the Globe with responsibility of our customers to pay all shipping, delivery, duties & tax costs associated with their orders.

SHIPPING METHODS & RATES

  UNITED STATES UNITED STATES U.S. TERRITORIES GLOBAL
ORDERS $300+ ALL OTHER ORDERS ALL ORDERS ALL ORDERS

GROUND

3 - 5 BUSINESS DAYS

FREE $8 $25 N/A

EXPEDITED

1 - 3 BUSINESS DAYS

$25 $25 N/A CALCULATED

 

The above guaranteed business day delivery timing includes 1-2 business days of processing at our warehouse. 

Orders placed on JoannaCzech.com  by 12 PM noon. EST on a business day, will ship the same day.

Unfortunately, we do not offer shipping to United States P.O. Boxes,  the American Armed Forces or APO/FPO/DPO addresses at this time. 

U.S. TERRITORY ORDERS

We now offer ground shipping (3-5 Business Days) to all U.S. Territories through UPS. This includes American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands. Returns are eligible according to our U.S. returns policy. Please see our full Returns & Exchanges policy for more information.

SATURDAY DELIVERY

There is no Saturday Delivery offered at this time. Please note that UPS Ground and Expedited Shipping imply shipping estimates only on business days, excluding Public Holidays. If you place your order on a Thursday and select Expedited Shipping you will receive your order in 1-3 business days.

GLOBAL ORDERS

Customers that are outside the United States & Territories may place an order on JoannaCzech.com and will be prompted with a shipping rate through DHL calculated at checkout. Global customers are responsible for import duties and taxes. At this time we cannot honor Returns nor Exchanges to our customers that place orders on JoannaCzech.com outside the United States. Please see our Global FAQs for more detailed information (hyperlink: https://www.joannaczech.com/pages/global-faq)

Please understand that we are doing everything we can to get you your items ASAP – but there may be issues that are out of our control that prevent your order from arriving on time. Due to COVID-19, our shipping carriers have temporarily changed their shipping services and policies. Delivery times could be affected by canceled flights, governmental decisions, and staff reductions. Unfortunately we will not be able to refund any shipping costs due to delayed deliveries

DAMAGES & MISSING ITEMS

If, upon delivery, you find that your order is damaged, please contact our Concierge Team right away. A concierge representative will provide you with the next steps to replace or refund your product immediately.

In some cases, we may ship the items of your order separately, Items which are unavailable to fulfill at the time of your order, will be marked as “unshipped” on the receipt of the package. If this is not the case and an item is in fact missing, please contact the Joanna Czech Concierge Team as soon as possible.

RETURNS & EXCHANGES

For all U.S. online orders, full price items may be returned or exchanged within 30 days of placing your order. Items must be unopened, unused and unaltered, with all original packaging and/or tags.

To make a Return or Exchange, please email concierge@joannaczech.com with your original order number and request for return or exchange.

At this time, customers are responsible for all shipping costs associated with their Return or Exchange unless the product is damaged or missing. Please reach out to concierge@joannaczech.com or call (214) 812-9023 for any questions regarding your order.