Our Shipping Policy
*Delivery times are estimates. Once products leave the Joanna Czech warehouse, delivery is up to the discretion and bandwidth of the shipping carriers. UPS, USPS and DHL will deliver Joanna Czech orders during business days only, (Monday-Friday) excluding weekends and holidays.
The shipping methods include ground, second-day, and overnight shipping. Online orders placed by 12 Noon p.m. Eastern time will ship the next business day. Ground shipping is offered free for all orders shipped within the United States, including Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, and Guam. In addition, Joanna Czech ships to APO/FPO/DPO addresses and Post Office box addresses in the U.S.
Note: All orders will be shipped to the US address or eligible International address requested by the purchasing party during the ordering process online through JoannaCzech.com, or over the phone with customer service. Joanna Czech is not responsible for any loss or misplacement of products following their inbound or outbound shipment from any of its facilities. All lost shipment claims are the responsibility of the purchasing party and courier to be processed through their appropriate channels and are not the responsibility of Joanna Czech.
During this time, please understand that we are doing everything we can to get you your items ASAP – but there may be issues that are out of our control that prevent your order from arriving on time. Due to COVID-19, our shipping carriers have temporarily changed their shipping services and policies. Delivery times could be effected by canceled flights, governmental decisions, and staff reductions. Unfortunately we will not be able to refund any shipping costs due to delayed deliveries.
Please reach out to firstname.lastname@example.org or (214) 812-9023 for any questions regarding your order.