Frequently Asked Questions


Online Shopping FAQs

Please contact our Concierge who will help you replace the damaged product.

concierge@joannaczech.com
(214) 812-9023

Please contact our Concierge who will help facilitate the product return and replacement.

concierge@joannaczech.com 
(214) 812-9023

We ask that you wait 3 days to see if it turns up and check with your neighbors to see if they accidently picked it up. If it does not show up, please contact our Concierge who will help replace your order.

concierge@joannaczech.com 
(214) 812-9023

Unfortunately, we cannot accept any open or used products. If you are unsure about what to order, please schedule a Consultation.

When you purchase a Consultation, you and your esthetician will discuss your skin conditions, lifestyle, products you currently use, as well as your skincare goals. You will receive an email with a customized at-home skincare routine tailored to your needs. ​Half of the consultation cost will be issued as a gift certificate to shop recommended skincare products on our website.

Based on availability we include samples with all online orders. You may add a note with your order for a specific sample, and if we have it in stock, we will include it with your order.

Unfortunately, we cannot send samples without a purchase.

Yes, as long as it has not been shipped out. Please contact our Concierge who will cancel it for you.

If it was shipped out, you can contact the concierge who will arrange to have a return label emailed to you to send it back and will be refunded once we receive the package.

Please note: All orders placed by 1PM CST will ship out the same business day. We do not ship out on weekends.

concierge@joannaczech.com 
(214) 812-9023

Please call our Concierge at (214) 812-9023 and we will be able to answer any questions and place your order.

Yes. At checkout you will have the option of choosing DHL or UPS for international shipping. When selecting the shipping method you also can see the Customs and Duty fees associated with your address.

If you have not opened or used the P50 product we can exchange your product. Please contact our Concierge who will help facilitate the exchange.

concierge@joannaczech.com 
(214) 812-9023

All orders placed by 1PM CST will ship out the same business day.
We do not ship out on weekends.

We offer Consultations where half of the cost will be issued as a gift certificate to shop recommended skincare products on our website.

Our Essential Edits offer a small discount compared to buying each product individually.


Skincare Product FAQs

When you experience a treatment in one of our studios, your esthetician will provide suggestions on an effective at-home routine. We also offer Skincare Consultations in studio or virtually.

When you purchase a Consultation, you and your esthetician will discuss your skin conditions, lifestyle, products you currently use as well as your skincare goals. After your consultation, you will receive an email with a customized at-home skincare routine tailored to your needs. ​ Half of the consultation cost will be issued as a gift certificate to shop recommended skincare products on our website.

This depends on many factors, but the simplest routine should include:
Cleanser, Toner, Serum, & Moisturizer.

For a more comprehensive routine customized for your specific skin conditions and lifestyle, we recommend a Consultation.

When you purchase a Consultation, you and your esthetician will discuss your skin conditions, lifestyle, products you currently use, as well as your skincare goals.

After your consultation, you will receive an email with a customized at-home skincare routine tailored to your needs. ​ Half of the consultation cost will be issued as a gift certificate to shop recommended skincare products on our website.

When layering products, you want to make sure each step is absorbed into the skin to be most effective. A good rule of thumb is to layer based on the consistency of the product- thinnest to thickest.

There are 6 different strengths of P50 to treat every skin condition. Please refer to this article to learn more about which one is best for you.

A squeezable dispenser top will be included in the padded sachet with each of Biologique Recherche serum products.

How to add the plastic dispenser to your serum bottle:
• Remember to keep the glass bottle upright during this process.
• Pull the center of the aluminum ring towards the outside of the bottle and down to break the band around the glass top.
• Pull out and remove the rubber stopper.
• Keep the glass bottle upright, push the plastic squeeze top around the outside edges of the top to seal the bottle.

To use:
Uncap the travel tip, turn bottle upside down and squeeze neck of the applicator to apply drops into your hand.


Studio Treatment FAQs

Yes, she does. Please call one of our studios to learn more about booking with Joanna.

Joanna Czech New York 212-464-7303
Joanna Czech Dallas 214-812-9488

You should receive your RX within 48 hours (about 2 days) of your Consultation.

We do not offer micro dermabrasion. We do offer other peel options that we find superior to micro dermabrasion including gentler water peels, sapphire peels and advanced diamond peels. Your esthetician will determine which is best for your skin the day of your appointment.

Yes, all of our facials include extractions if needed. If extensive extractions are needed, we recommend a 90-minute facial.

Each of our facials is customized to the client’s needs on the day of their appointment. We believe skin is constantly changing and has different needs based on lifestyle season and goals. The esthetician will consult with you at the beginning of your appointment about your concerns and needs and perform a facial that addresses them.

We prefer to tweeze because of the fine detailing it allows us.

Your skin regenerates every 21-28 days, so to maximize the cumulative results of our treatments, we recommend a facial every 3-4 weeks.

At a minimum, we suggest getting a facial 4x per year, because your skin has unique needs with each change of season. Your esthetician will ensure that your at-home skincare routine is consistent with your current skins needs.

To get the most up-to date appointment availability please book your appointment online HERE.  Or call directly to one of our studios.

Joanna Czech New York 212-464-7303
Joanna Czech Dallas 214-812-9488

Please Note: An appointment with Joanna can only be booked over the phone.