Esthetician: Joanna Czech, New York & Dallas
"Nothing can replace human touch. It is the heart of our job and something that was very hard to deal with. I love touching, talking to them about what is happening in their lives, [working] on their skin, and seeing instant results. Financially, while we were very lucky and were able to support ourselves and our employees through our e-commerce business and virtual consultations, our studios took huge hits that we are slowly making up for now. This caused a lot of anxiety.
"My client list grew through word of mouth and the feedback was so positive. I think we were all craving human interaction and connection and you can do that virtually. Clients sent me before and afters, they wrote very sweet thank you notes… it felt really good."