Global Duties & Taxes
Are taxes and duties included in my order total?
How duties and taxes, and other customs fees are treated depends on what country you are shipping to. Deliveries to some countries are shipped to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.
How are duties and taxes calculated?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable except for orders shipping to Canada.
This charge is determined by your local customs authority and includes:
- The Sales Tax applied by your country for purchases from the U.S. and
- Duties charged for processing by your country.
For any additional support, please contact us at email@example.com.
Are there any additional fees?
In some cases, you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.
You will not be required to pay any additional cost on delivery when you prepay duties and taxes fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
Are duties and taxes refundable on return orders?
Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.
How are duties and taxes handled for my country when shopping Joanna Czech website?
If you are shopping in the following countries, duties and taxes are included, if applicable, and automatically ship with duties prepaid. This means you will not be asked to pay additional duties or taxes at checkout. We guarantee you will not be charged any additional fees at checkout or upon delivery. You can see the countries below where the duties, taxes and fees are included in the price when you checkout.
Hidden Forced DDP Countries
The duties, taxes and fees are included in the price when you checkout in the countries below.
Albania, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, you will not be charged any additional fees upon delivery. However, if you select to pay at delivery, we cannot guarantee the cost of fees upon delivery. Duties and taxes are non-refundable on returns for orders shipped to these destinations.
Optional DDP Countries
You have the option to pay duties and taxes at checkout or delivery in the countries below.
Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, British Virgin Islands, Brunei Darussalam, Burkina Faso, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cote D Ivoire, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faro Islands, Fiji, French Guiana, French Polynesia, Gabon, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guinea-Equat, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liechtenstein, Macau, Madagascar, Malawi, Malaysia, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Nigeria, Niue, Northern Mariana Islands, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Rwanda, Russia, Saint Kitts and Nevis, Saint Lucia, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, St Martin, St Vincent, Sudan, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Wallis and Futuna Islands, Zambia, Zimbabwe.
What countries require duties and taxes be paid for at checkout?
Forced DDP Countries
Duties and taxes are due at checkout and see the countries below where this is applicable.
How are duties and taxes handled for Canada?
In Canada, duties are included with the price of the product and taxes must be paid at checkout. For returns from Canada, duties are included in the refund, but taxes are non-refundable.
What countries do you not ship internationally?
We are sorry, we currently do not ship to Cuba, Eritrea, French Southern Territories, Iraq, Libya, Tajikistan and the U.S. Virgin Islands.