Become a member

For every $1 you spend, you will earn 1 point towards exclusive member gifts. These points can be redeemed for vouchers at specific spend levels.

HOW IT WORKS

JOIN US

Sign up to a customer account to start earning points on every order

EARN POINTS

With every purchase made you will accumulate points. Under your account details you will see your total points.

REDEEM REWARDS

When you have earned $$$$ worth of points, you can redeem your reward from your account and use the reward code at checkout*.

* Points cannot be used during promotion periods.

The Tiers

image description

FAQ's

Want to know more about how our VIC (Very Important Clientele) Program works?

Frequently Asked Questions

Q: What is The VIC Program?

A: The Very Important Clientele program is designed to reward loyal Joanna Czech customers like you. The VIC Program allows you to earn tokens of appreciation for purchasing on JoannaCzech.com, and much more. The rewards we offer can change at any time, so check back to see the latest.

Q: Who can join?

A: All are welcome to join The VIC Program. By creating an account at JoannaCzech.com, you are automatically enrolled in the program.

Q: How do I earn points?

A: You’ll already earn 200 points as you create an account. After that, You’ll earn 1 point per $1 you spend; points should arrive in your VIC account within 14 days after your order date. Please see our loyalty page for further details.

To see all the points you have accumulated, make sure you are logged in.

Q: Can I earn points on past purchases?

A: Purchases prior to 1/1/2022 VIC launch are not eligible for points, but all future purchases are. Start getting rewarded now.

Q: Can I earn VIC rewards points if I purchase Joanna Czech products from another site or a retail store?

A: The VIC program is awarding points exclusively for JoannaCzech.com purchases.

Q: Will I lose my status if I don't hit the spend tier amount?

A: Yes, in order to maintain Loyalty tier status, you must hit the spend tier before the end of the near year.

Q:  Do my points ever expire?

A: Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in the client’s Loyalty account for 12 months from the month of the qualifying purchase. If the account has no qualifying purchase activity within a 12-month period, all points in the account will expire.

Q:  Can i combine my points from multiple accounts into a single account?

A: Yes. If you have more than one Joanna Czech account, please email your account credentials to concierge@joannaczech.com and note which account you’d like to keep

Q: What happens to my points when I return items?

A: Your points balance will show a reduction equal to the points earned on the product purchase, including bonus points. For an exchange of equal value, the points balance will remain unchanged. It is possible your account could have a negative balance after products are returned. 

Q: Will I be able to earn/redeem points at either of the Joanna Czech studios? 

A: Purchases made in the studios will not count towards points within The VIC program. Rewards also cannot be redeemed or claimed in the studios. We are currently working on an in-studio loyalty program -- stay tuned. 

Q: I completed an action that shouldve earned points, but they arent showing up. What went wrong?

A: Your points and rewards will show up within 1 to 2 minutes after action is completed. If you still do not see your points, email us at concierge@joannaczech.com. Make sure to have your receipt available. 

Q:  I currently reside outside of the United States. Am i still able to participate in The VIC program?

A: Yes. At this time, you must be a legal resident of the United States or any international country to participate in the program. Members can only earn purchase-related points and redeem rewards on JoannaCzech.com. 

The only reward you will not receive if you are an international customer is free shipping. 

Q: How do I leave The VIC program?

A: We’re sad to see you go! If you no longer wish to be a part of the program, please contact us at concierge@joannaczech.com, and we can assist in removing you from The VIC program. Please note that all points will be deducted from your account.