Online Shopping FAQ

My product came damaged/leaking.

Please contact our Concierge who will help you replace the damaged product.

concierge@joannaczech.com
(214) 812-9023

I received the wrong item in my order.

Please contact our Concierge who will help facilitate the product return and replacement.

concierge@joannaczech.com 
(214) 812-9023

My package says it was delivered but I never received it. What do I do?

We ask that you wait 3 days to see if it turns up and check with your neighbors to see if they accidentally picked it up. If it does not show up, please contact our Concierge who will help replace your order.

concierge@joannaczech.com 
(214) 812-9023

I tried my product and don’t like it – can I return?

Unfortunately, we cannot accept any open or used products. If you are unsure about what to order, please schedule a Consultation.

When you purchase a Consultation, you and your esthetician will discuss your skin conditions, lifestyle, products you currently use, as well as your skincare goals. You will receive an email with a customized at-home skincare routine tailored to your needs. ​Half of the consultation cost will be issued as a gift certificate to shop recommended skincare products on our website.

Can I please have samples in my order?

Based on availability we include samples with all online orders. You may add a note with your order for a specific sample, and if we have it in stock, we will include it with your order.

Unfortunately, we cannot send samples without a purchase.

Can I cancel my order?

Yes, as long as it has not been shipped out. Please contact our Concierge who will cancel it for you.

If it was shipped out, you can contact the concierge who will arrange to have a return label emailed to you to send it back and will be refunded once we receive the package.

Please note: All orders placed by 1PM CST will ship out the same business day. We do not ship out on weekends.

concierge@joannaczech.com 
(214) 812-9023

How do I place an order for a Celluma?

Please call our Concierge at (214) 812-9023 and we will be able to answer any questions and place your order.

Do you offer international shipping?

Yes. At checkout you will have the option of choosing DHL or UPS for international shipping. When selecting the shipping method you also can see the Customs and Duty fees associated with your address.

I accidentally ordered the wrong Biologique Recherche Lotion P50 product – can you just swap it out for the correct one?

If you have not opened or used the P50 product we can exchange your product. Please contact our Concierge who will help facilitate the exchange.

concierge@joannaczech.com 
(214) 812-9023

When will my Joanna Czech order ship out?

All orders placed by 1PM CST will ship out the same business day.
We do not ship out on weekends.

Do you offer any discount codes?

We offer Consultations where half of the cost will be issued as a gift certificate to shop recommended skincare products on our website.

Our Essential Edits offer a small discount compared to buying each product individually.